App Support

How do I earn loyalty points?

1. Complete the MiXR missions in your app.
2. If you have linked your Bank Card to your MiXR profile in the app…any time you use your card to buy food/drinks in a MiXR venue you will see points added to your account.
3. If you have not linked your Bank Card…When ordering at the bar, open the MiXR app, tap rewards and then scan your MiXR membership QR code.

Remember, every pound you spend earns you points!

I can’t see my points after I’ve made a purchase?

Please allow up to 72 hours for the points to show in your app.

If the points have not arrived after 72 hours please email our customer service team at hello@mixr.co.uk.

Is there a limit to how many points I can have on my account?

There is no restriction as to how many points you can earn and keep in your account.

Points accrued 12 months ago, and not turned into vouchers, will be removed from your account.

How do I redeem my loyalty points?

You turn your points into a voucher once you have built up points.

Open the MiXR app, click on Rewards and then click Spend Points.

You can generate a cash voucher between £5 - £20 or you can generate a Queue Jump Experience if you plan on visited one of the many MiXR clubs.

You must have at least 5000 points in order to generate a £5 voucher.

Simply show your Experience/Cash voucher to the bar staff when next visiting a venue.

I have created a voucher but it's not showing in my account?

Reward vouchers can take up to 48 hours to display in the MiXR app, you will receive an email notifying you whenever someone has successfully been referred.

How long are Vouchers valid for?

Vouchers are valid for 6 months. Any vouchers in your MiXR account for more than 6 months will be removed.

You are not eligible for refunds and we will not send you the lost value under any circumstances.

How do I use my Free Drink voucher or Cash Value Voucher?

You have two options:

1. Visit your preferred venue and show the voucher when ordering – the bar team member will scan your voucher and you will see the total bill reduced.
2. Visit your preferred venue and begin ordering on their Order & Pay app. Enter your voucher code into the voucher field before checking out. You will see your total bill reduced!

Supported Order & Pay apps include the Slug & Lettuce App, the Crafted Social app and the MyPub app.

Vouchers can only be used once. After usage you will see the voucher disappear from your MiXR app.

You must use the entire balance of the voucher in one transaction. For example, if your voucher is for £5, but your order comes to £3.50, you will lose the remaining £1.50 balance.

I’ve used my Voucher but it’s still showing in my MiXR app.

The voucher can take up to 48 hours to disappear from your MiXR app.

I have referred a friend but haven’t received my £5 reward voucher?

Your friend must download the app, register an account using your referral code AND link a bank card to the app.

If your friend registers an account without using your referral code, you will not get the reward.

If your friend fails to link their bank card, you will not get the reward.

Reward vouchers can take up to 48 hours to display in the MiXR app.

How do I link a Bank Card?

Open the MiXR app, click the Profile icon and then select My Bank Cards.

You can then enter your card details here.

What is the benefit of me linking my bank card?

It saves you time when ordering food or drink at a MiXR bar and venue – simply pay with your card and you will earn MiXR points.

It will also save you time if you are using the Slug & Lettuce, Crafted Social or Order & Pay apps.

Are my card details secure?

We use a 3rd party company called BINK as our card linking provider. Your details aren't held with MiXR.

Your details are entered into a secure web form where the card information is passed to Bink in a vaulted and tokenised way to ensure that no personal data can be stolen.

How do I remove my linked bank card?

You can email hello@mixr.co.uk and request for your bank card to be removed.

Missed an email or need a password reset?

Check your spam folder or message our support team.

To change your password, open the MiXR app, go to Profile > MiXR account > Sign Out. From the login screen you can select the reset password option.

How do I delete my account and personal data?

Go to Profile > MiXR account > Delete Account. You’ll be taken to the Preference Centre for MiXR where you can request an account deletion.

How long does it take for an account deletion to process?

This process can take up to 30 days dependent on the number of requests we have received. Most are actioned within one working week.

How do I unsubscribe to emails?

Go to Profile > Permissions > Marketing Preferences. From here you can choose to opt out of marketing emails.

Can I update my personal details?

If you need to update your email address or other personal details, you will need to contact the Customer Care team at hello@mixr.co.uk.

What data do you collect?

Our privacy policy explains how we use your personal information and other data we collect when you use MiXR.

What is MiXR?

MiXR is all about stepping up your game when you hang out with us. We've got cool features like snagging the best tables, browsing the menu with ease, and earning sweet rewards through loyalty points.

How do I download MiXR?

Just head over to the App Store or Google Play, download the MiXR app, and you're good to go.

What can I access with MiXR?

Check this out:

• Booking and exploring great bars, pubs and clubs
• Earn loyalty points with every £ you spend in any of our venues
• Access to fun and exclusive experiences and missions

Where can I use MiXR?

MiXR is available to use in some of the best bars, pubs, and clubs in the UK. And yes, you can use the app to book at your favourite spot

Why isn’t my favourite pub/bar/club on MiXR?

We are adding new pubs, bars and clubs all the time.

Why has my local pub/bar/club disappeared off MiXR?

This could be due to the venue closing down, being sold to another hospitality business or the owners have requested the removal from the app.